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Privacy Policy

Watts&Wheels Privacy Policy

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Last Updated: 01/11/2025

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1. Who we are & how to contact us


Watts&Wheels Ltd
Address: 4th  Floor Office
205 Regent Street
London
W1B 4HB


Email: info@wattsandwheels.ltd

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2. What we collect

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  • Identity: name, email, phone

  • Address & delivery details

  • Payment data (card tokenised via payment processors, not full card numbers stored by us)

  • Order & purchase history

  • Device & browser info, IP address, cookies

  • Usage data (e.g. pages visited, session data)

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3. Why we collect & legal basis

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  • To fulfil purchase contracts with you (deliver, invoice, support)

  • To process payments

  • To send service communications (order updates, support)

  • With your consent: marketing emails, newsletters

  • To improve site, analytics, security (legitimate interest)

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4. Sharing your data


We work with trusted third parties (payment processors, couriers, IT providers). We require them to safeguard your data and only act as processors. We may share data to comply with the law, court orders, or for fraud protection.

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5. International transfers


If we transfer data outside the UK or EEA, we will use safeguards (standard contractual clauses or adequacy decisions).

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6. Retention


We keep your personal data only as long as needed for the stated purposes, or to satisfy legal obligations (e.g. tax, warranties), then securely delete or anonymise.

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7. Your rights


You have rights to:

  • Access your data

  • Correct or update it

  • Delete it (right to erasure)

  • Restrict or object to processing

  • Port your data to another service

  • Withdraw consent (where applicable)

  • Lodge a complaint with the ICO

To exercise any right, contact privacy@wattsandwheels.co.uk. We reply within legally required timeframes (usually 1 month).

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8. Cookies & tracking

 


We use cookies and similar technologies. Some are strictly necessary; others are optional (analytics, marketing). On first visit, you will be asked for consent (accept or decline). You can manage cookies via your browser.

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9. Data security


We implement technical and organisational measures to protect your data (encryption, access control, regular audits). We conduct reviews and updates.

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10. Automated decisions / profiling


If we use automated processing or profiling (e.g. recommendations), we will explain logic, significance, and your rights to opt-out.

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11. Changes to this policy


We may update this privacy policy. The date above will change. We may notify you of major changes (e.g. via email).

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12. Complaints


If you believe we have mishandled your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) in the UK: https://ico.org.uk

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